Please read the manufacturer's user recommendations carefully.
If unsure, test the detergent or ceramic care product in an inconspicuous area.
The sanitary product retailer or plumber will provide information on warranty and guarantee conditions.
It is imperative that you avoid the use of aggressive cleaning agents that scratch ceramic surfaces
and hence impair the unique properties of the products and may even damage them with repeated use. Examples include:
-Scouring liquid or powder
-Highly concentrated drain pipe cleaner
-Fittings and steel cleaner
-Toilet cleaner in powder form
We recommend not using such products altogether. Direct contact with ceramic areas, cleaners for drain pipes, fittings or steel should be avoided. Benefit: Thanks to the exceptional minimal care properties of LAUFEN Clean Coat, cleanliness and optimal hygiene can be achieved without aggressive cleaning agents.
Your sanitary product retailer or plumber will provide information on warranty and guarantee conditions.
The LAUFEN logo guarantees quality products and appears on all our sanitary products. It is therefore not possible to supply products without the logo.
Small defects (e.g. glaze chippings, small cracks) on washbasins and WCs cannot be repaired.
Sanitary ceramics are resistant to thermal stress caused by hot and cold water.
Equally, the glazing is resistant to acids, solvents and alkali solutions commonly found in cleaning agents used in household detergents.
This does not include hydrofluoric acid and its compounds.
Any residues of such agents must be removed immediately.
Please refer to the user instructions provided by the manufacturers of these products.
Silver marks on ceramics are usually caused through contact with metal, e.g. jewellery or watches.
Shine, colour fastness and surface finish are only guaranteed if the product is maintained properly.
Replacement of fittings are not available for toilet seats with a lowering system.
Please contact your specialist retailer.
The distance between the hinge holes complies with the European Standards (EN); this is 155 mm +/- 10 mm. Exceptions due to design are possible.
The siphon must be replaced after 5,000 to 8,000 uses or after six months at the very latest.
Traces caused by contact with metal can often look like cracks.
Dimension tolerance varies depending on the size of the product.
Tubs / Wellness
Most acrylic bathtubs are supplied with a frame.
The drain and overflow fittings are not included in delivery; they must be ordered separately. For bathtubs with whirl systems, they are always included and preassembled. As an extra option, we also offer drain and overflow fittings with a water inlet function.
Bathtub supports are available with Laufen bathtubs. Exceptions are IlBagnoAlessi One and IlBagnoAlessi dOt.
This information is contained in our technical catalogue and in the fitting instructions.
The advantages of an acrylic bathtub are:
- acryl is perceived as a warm material both physically and visually
- hygienic and easy to clean
- easy to work with and repair
- low weight
The acrylic bathtub must be cleaned regularly using water and a soft cloth.
When we take a bath, a film of water surrounds the skin.
The effect of the whirling water is:
- increase in blood circulation in the tissue
- relaxing effect on nerve fibres
- relief of aches and pains
- revitalisation of body and mind
- exercise for the skin
This varies from individual to individual.
You should only used bath additives suitable for whirl system bathtubs. No foaming bath additives should be used.
In the electrically controlled whirl systems, disinfection is activated and automatically carried out through the control panel. For the pneumatic control, this occurs manually in accordance with the instructions on the disinfection bottle.
With electronically controlled whirl systems, lighting is optionally available.
Bathtubs can be installed to suit individual needs.
- bathtub feet
- bathtub anchor
- bathtub profile
- bathtub bars
- bathtub support (excluding IlBagnoAlessi One and IlBagnoAlessi dOt)
For whirl systems, a frame is always preassembled.
bathtubs with side panels must always be installed against a tiled wall and on a tiled floor, as the side panels do not fit otherwise.
The air channels have a slope for drainage. This means that when the water is drained, the air channels are emptied.
The dry running protection prevents the forming of condensation on the pump and hence overheating when the bathtub is not full.
A back flow valve must be installed as soon as the water inlet is in water. This is always pre-installed on whirl system bathtubs by the manufacturer.
The ozoniser cleans the air from bacteria and viruses.
Surfaces should be cleaned regularly using a clean, dry or slightly damp cloth.
The genuine wood surfaces must be dusted on a regular basis. A mild furniture polish may be used occasionally.
To avoid limescale marks, water residue should be removed. The best way to do this is to use a highly absorbent cloth to quickly dry the surfaces after use.
Bathroom furniture with high-gloss finished surfaces should also be dried with a highly absorbent cloth. A non-abrasive car polish may be used for staines that are hard to remove, if necessary.
Do not use window cleaners for cleaning mirrors, as they can get into the mirror edges and stain the surrounding areas.
The best way to clean mirrors is to use a slightly damp microfibre cloth.
Please note: If you are unsure, try your cleaning method in an inconspicuous area first.
For more information, please contact your specialist dealer.
As the manufacturer, we guarantee that the same product will be available for a period of two years after delivery of the original product.
Our products are subject to general product liability.
LAUFEN only supplies its products to specialised retailers.
The benefits of the quality products obtained via authorised dealers are numerous.
LAUFEN has been manufacturing products in Laufen (Basel) since 1892. In 1925, the company decided to focus on the production of sanitary ceramics.
For professional advice, please contact your specialist dealer.
Custom-made products and reworking are possible under certain circumstances.
Reclamations sample content answer
If you have a specific question, please contact our reclamations department.